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Live Check-ins or Nah? Pros and Cons of Calling Your Clients Every Week

coaching Sep 10, 2023
Guy training in the crossfit gym, while checking in with coach online laptop

Introduction

In the digital age, the landscape of coaching has evolved remarkably. Coaches now have an array of online tools at their fingertips, each offering its unique benefits and challenges. Among the most debated formats in online coaching today are live client check-ins vs. recorded video messages, with platforms like Loom leading the way for the latter. So, which is the better choice? Let's dive into the pros and cons of each to help you make an informed decision.


Live Client Check-ins

Live interactions can be the digital equivalent of face-to-face sessions. But are they as effective?

Pros:

  1. Real-time Interaction: The immediacy of live check-ins means feedback is instantaneous. If a client is unsure about an exercise form or a dietary suggestion, clarifications can be made on the spot, fostering a productive dialogue.

  2. Building Stronger Relationships: Nothing beats the personal touch of live interactions. They can make clients feel genuinely valued and understood, reinforcing their commitment to their health journey.

  3. Dynamic Adjustments: Reading a client's body language or sensing hesitations in their voice can be invaluable. These cues allow coaches to adapt their approach immediately, ensuring the session is as effective as possible.

Cons:

  1. Scheduling Conflicts: The most evident challenge is finding a suitable time for both parties. This becomes even more complex when dealing with international clients across different time zones.

  2. Technical Difficulties: A dropped call or a frozen screen can disrupt the flow of a session. Such glitches, although minor, can occasionally lead to rescheduled sessions or fragmented communication.

  3. Potential Pressure on Clients: A live call can be intimidating. Some clients might feel "on the spot," which could impact their openness or even their willingness to ask pertinent questions.


Recorded Video Messages (Loom)

Platforms like Loom have revolutionized communication, offering a different take on client-coach interactions.

Pros:

  1. Flexibility: Recorded messages offer unparalleled convenience. Whether you're an early bird or a night owl, you can communicate without the constraint of matching up schedules.

  2. Preparation Time: Crafting a response on Loom allows coaches to be more deliberate. This can lead to clearer, more concise advice, which can be especially beneficial for complex topics.

  3. Reusability: A well-made generic instructional video or motivational message can be shared with multiple clients. This not only ensures consistency but can also be a time-saver in the long run.

Cons:

  1. Delayed Feedback: The asynchronous nature of recorded messages means clients won't get immediate answers. In situations that demand prompt attention, this can be a drawback.

  2. Lack of Personal Touch: While recorded videos can be personal, they lack the two-way interaction of a live session. This can sometimes make clients feel like they're just receiving generic advice, even if that's not the case.

  3. Dependence on Platform: Platforms come with their own set of challenges. If Loom, for instance, were to crash, or if a client isn't tech-savvy, there might be a delay or difficulty in accessing the advice.


Conclusion

Live client check-ins and recorded video messages via Loom both have their merits. The best choice often depends on the unique dynamics between the coach and the client, as well as logistical considerations. It's valuable for coaches to be versed in both methods, enabling them to tailor their approach to each client's needs and preferences. After all, in the realm of health and fitness, personalization is key. So, experiment, adapt, and find the blend that works best for you and your clients.

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